CUSTOMER SERVICE
Do you have a question about your recent order?
For questions about a download you ordered at Bandcamp,
please visit Bandcamp's customer service webpage:
https://get.bandcamp.help/
For questions about a vinyl LP order you placed at RevHQ.com,
please contact Rev customer service:
https://revhq.com/pages/contact
Do you have a question about another order?
DO NOT CALL US.
FIRST,
please read this page,
before contacting us!
Please
DO NOT
submit a PayPal dispute.
PayPal disputes add several WEEKS of delay.
After reading this page,
if you still need help,
please use the contact form below,
and give us 48 hours to
research and resolve your inquiry.
Thank you.
For questions about the "ATLAS LOUNGED" / "GRATEFUL" book,
please visit the official "GRATEFUL" info page:
grateful.richardcheese.com
GENERAL CUSTOMER SERVICE INFO
Before you order, please make sure your mailing/shipping address is correct.
Before you order, please make sure the email address you provide is current and working.
Be sure to check your email spam/junkmail folder for our messages about your order.
You can update your PayPal account address by editing your profile at PayPal.com.
Click "Profile," then select "Edit Email" and "Edit Street Address." Make sure you select the correct shipping address when you order!
If you have a question about your order,
please DO NOT submit a PayPal dispute
and
please DO NOT try to call us, we don't take phone calls.
Use the contact form below.
But first, READ THE REST OF THIS PAGE ! ! ! ! !
Before you order, please make sure the email address you provide is current and working.
Be sure to check your email spam/junkmail folder for our messages about your order.
You can update your PayPal account address by editing your profile at PayPal.com.
Click "Profile," then select "Edit Email" and "Edit Street Address." Make sure you select the correct shipping address when you order!
If you have a question about your order,
please DO NOT submit a PayPal dispute
and
please DO NOT try to call us, we don't take phone calls.
Use the contact form below.
But first, READ THE REST OF THIS PAGE ! ! ! ! !
MUSIC DOWNLOAD HELP
|
If you have questions about album/song downloads, pre-orders, audio file formats, download codes, and other issues related to digital music transactions, please go to www.bandcamp.com and visit their Help page for support.
You can choose your audio file format (WAV. MP3, FLAC, etc.) before you download, follow the instructions on the download page. Digital album/song download sales are final, we cannot issue refunds. |
|
|
AUTOGRAPHED MERCHANDISE Some items offer autographs. Follow the instructions on the item's order page.
You must specify the recipient name before your submit your order. Richard Cheese only signs personalized autographs; he will not sign an item without personalizing it to a specific name. First names only, no messages, please. Sending a gift to someone? Before you shop, add the recipient's full name and delivery address to your order. All sales are final on autographed items. |
THIS IS THE WAY RICHARD CHEESE
AUTOGRAPHS YOUR ITEM! |
PAYMENTS
At shop.richardcheese.com, we use PayPal for all transactions. All prices are in U.S. Dollars (USD).
We cannot accept payment any other way; no Venmo, no Zelle, no checks, no money orders, no phone orders, no crypto, no postal orders. Only PayPal. If you don't have a credit card, you can use PayPal to pay through a bank account.
We cannot accept payments from non-U.S. accounts.
California residents will be charged sales tax. On concert ticket purchases and in some states, residents may be charged local and state sales tax, too.
Your purchase transaction may appear on your credit-card statement under the name "WORLD ART SUPPLY" or "RCHEESE" or "BANDCAMP" or "SECRET CIA UFO HANGAR."
You will receive a TRANSACTION RECEIPT EMAIL.
Please print it, and also save the email for reference!
If you don't have the receipt, we cannot help you with your order.
We cannot accept payment any other way; no Venmo, no Zelle, no checks, no money orders, no phone orders, no crypto, no postal orders. Only PayPal. If you don't have a credit card, you can use PayPal to pay through a bank account.
We cannot accept payments from non-U.S. accounts.
California residents will be charged sales tax. On concert ticket purchases and in some states, residents may be charged local and state sales tax, too.
Your purchase transaction may appear on your credit-card statement under the name "WORLD ART SUPPLY" or "RCHEESE" or "BANDCAMP" or "SECRET CIA UFO HANGAR."
You will receive a TRANSACTION RECEIPT EMAIL.
Please print it, and also save the email for reference!
If you don't have the receipt, we cannot help you with your order.
SHIPPING
Orders placed today will typically ship within 4 days, usually sooner.
We usually process all orders within a couple working days, but autographed items require extra time.
Please be patient, we're a small operation run by old people.
We ship orders exclusively via the U.S. Postal Service (USPS), using media mail or first class mail, and sometimes priority mail.
Some shipments are sent without tracking numbers.
You may order multiple items for shipment in the same package, but shipments weighing more than 13 ounces will cost more. If you order multiple items, we will try to combine them into the same package, and we will automatically refund any excess shipping fees. Refund may take 72 hours.
We charge extra fees for shipments to APO/FPO addresses, and for international orders. See below.
We usually process all orders within a couple working days, but autographed items require extra time.
Please be patient, we're a small operation run by old people.
We ship orders exclusively via the U.S. Postal Service (USPS), using media mail or first class mail, and sometimes priority mail.
Some shipments are sent without tracking numbers.
You may order multiple items for shipment in the same package, but shipments weighing more than 13 ounces will cost more. If you order multiple items, we will try to combine them into the same package, and we will automatically refund any excess shipping fees. Refund may take 72 hours.
We charge extra fees for shipments to APO/FPO addresses, and for international orders. See below.
INTERNATIONAL ORDERS
We are located in Los Angeles, California, in the United States.
International customers CAN purchase vinyl records from our friends at RevHQ.com, but other than that, we DO NOT offer international shipping anymore.
If you are a customer outside the U.S., we CANNOT ship to you. Sorry. Please read the explanations below.
We suggest you have a friend in the U.S. make a purchase for you using a U.S. credit card account, and then we will ship the order to your friend's address in the U.S., and then your friend can be responsible for mailing it to you.
However, we CANNOT ship to consignment/forwarding services. We've had too many shipments lost or damaged by third party shippers. No exceptions.
Why don't we ship outside the U.S. anymore?
There are seven reasons for this:
We have learned the hard way that international shipping is too expensive, too slow, too unreliable, and too risky.
The only way we can ship to countries outside the U.S. is by using International Overnight Express Mail, which costs a minimum of $220USD and is not available for all countries.
If you are outside the U.S. and you would still like to order something, and you are willing to pay these outrageously expensive shipping costs, please send us a message using our contact form, and we will try to help you. DO NOT PURCHASE UNTIL WE HAVE REPLIED TO YOUR MESSAGE.
All Richard Cheese and Johnny Aloha music is available world-wide via digital downloads and streaming platforms and at music.richardcheese.com
International customers CAN purchase vinyl records from our friends at RevHQ.com, but other than that, we DO NOT offer international shipping anymore.
If you are a customer outside the U.S., we CANNOT ship to you. Sorry. Please read the explanations below.
We suggest you have a friend in the U.S. make a purchase for you using a U.S. credit card account, and then we will ship the order to your friend's address in the U.S., and then your friend can be responsible for mailing it to you.
However, we CANNOT ship to consignment/forwarding services. We've had too many shipments lost or damaged by third party shippers. No exceptions.
Why don't we ship outside the U.S. anymore?
There are seven reasons for this:
- International shipping costs are extremely expensive.
- International shipping sometimes takes MONTHS.
- International tracking is often unavailable outside the U.S., so if your package gets damaged or lost, there is no way to find it.
- Most countries require complicated shipping forms.
- Most countries charge customs fees and import taxes on top of the purchase price.
- The U.S. postal service has suspended service to certain countries.
- Vinyl records and CDs are vulnerable to warping damage on slow shipping routes.
We have learned the hard way that international shipping is too expensive, too slow, too unreliable, and too risky.
The only way we can ship to countries outside the U.S. is by using International Overnight Express Mail, which costs a minimum of $220USD and is not available for all countries.
If you are outside the U.S. and you would still like to order something, and you are willing to pay these outrageously expensive shipping costs, please send us a message using our contact form, and we will try to help you. DO NOT PURCHASE UNTIL WE HAVE REPLIED TO YOUR MESSAGE.
All Richard Cheese and Johnny Aloha music is available world-wide via digital downloads and streaming platforms and at music.richardcheese.com
ORDER HELP
For help with your order, DO NOT contact Paypal. Do not submit a "dispute" case; disputes add several weeks of delay.
Also, DO NOT call us. We handle all customer service via email.
PLEASE check your email spam/junkmail folder to see if we have sent you any messages about your order. If we don't have your correct email address, then obviously we cannot communicate with you, can we? So, please make sure you provided a correct email address when you ordered. If you didn't provide a correct email address, notify us immediately!
If you haven't received your order within 10 days of the ship date, please wait a couple more days.
You should also check with your postal mail carrier and your local delivery post office to see if your shipment is being held at the post office. You must contact your LOCAL DELIVERY POST OFFICE, the one that serves YOUR address. Or, talk directly to the mail carrier person on your route.
BEFORE YOU ORDER, please verify that the mailing address you provided is accurate and correct. If you gave us an incorrect address, notify us IMMEDIATELY by using the contact form below.
If we already shipped your order to that incorrect address, well that's a real mess. First we will have to wait for the shipment to be returned to us, and then you have to provide us a new corrected address, and then you have to send us money for the cost of re-shippin. Only after all that can we re-ship it to the correct address. Again, you will be required to pay for the cost of re-shipping. It ain't our fault if you gave us the wrong address, dumbass.
If we mail your shipment to your address and it is returned to us by the postal service, you will NOT get a refund.
If you wish to re-order, we WILL NOT re-send to the same address; we can't make the same mistake twice.
You will have to provide a new address, such as a work address, and you will have to pay for the cost of re-shipping it.
We successfully ship hundreds of packages every year. If you provide a correct address, and you pay attention to your email inbox, you will have a positive experience and your shipment will be delivered successfully.
Also, DO NOT call us. We handle all customer service via email.
PLEASE check your email spam/junkmail folder to see if we have sent you any messages about your order. If we don't have your correct email address, then obviously we cannot communicate with you, can we? So, please make sure you provided a correct email address when you ordered. If you didn't provide a correct email address, notify us immediately!
If you haven't received your order within 10 days of the ship date, please wait a couple more days.
You should also check with your postal mail carrier and your local delivery post office to see if your shipment is being held at the post office. You must contact your LOCAL DELIVERY POST OFFICE, the one that serves YOUR address. Or, talk directly to the mail carrier person on your route.
BEFORE YOU ORDER, please verify that the mailing address you provided is accurate and correct. If you gave us an incorrect address, notify us IMMEDIATELY by using the contact form below.
If we already shipped your order to that incorrect address, well that's a real mess. First we will have to wait for the shipment to be returned to us, and then you have to provide us a new corrected address, and then you have to send us money for the cost of re-shippin. Only after all that can we re-ship it to the correct address. Again, you will be required to pay for the cost of re-shipping. It ain't our fault if you gave us the wrong address, dumbass.
If we mail your shipment to your address and it is returned to us by the postal service, you will NOT get a refund.
If you wish to re-order, we WILL NOT re-send to the same address; we can't make the same mistake twice.
You will have to provide a new address, such as a work address, and you will have to pay for the cost of re-shipping it.
We successfully ship hundreds of packages every year. If you provide a correct address, and you pay attention to your email inbox, you will have a positive experience and your shipment will be delivered successfully.
RETURNS / REFUNDS
Returns/exchanges of defective merchandise are allowed if you notify us within 24 hours of delivery. Contact us IMMEDIATELY via email using the contact form, include your transaction receipt, and we will send you instructions.
No returns/exchanges/refunds on clothing items or autographed merchandise, sorry.
If you have an issue with a vinyl record, please try playing it on at least two turntables; most vinyl record issues are caused by turntable issues.
Refunds are available if you request a refund before your order is shipped. You must request your refund within 2 hours of purchase. Contact us using the contact form for instructions.
Some items are limited-edition and we do not allow reselling.
All purchases are subject to the terms and conditions of our websites, PayPal, Bandcamp, and applicable laws.
We reserve the right to refuse service to anyone for any reason at our sole discretion.
No returns/exchanges/refunds on clothing items or autographed merchandise, sorry.
If you have an issue with a vinyl record, please try playing it on at least two turntables; most vinyl record issues are caused by turntable issues.
Refunds are available if you request a refund before your order is shipped. You must request your refund within 2 hours of purchase. Contact us using the contact form for instructions.
Some items are limited-edition and we do not allow reselling.
All purchases are subject to the terms and conditions of our websites, PayPal, Bandcamp, and applicable laws.
We reserve the right to refuse service to anyone for any reason at our sole discretion.
CONTACT US
If you still need to contact us, please use the contact form below.
I M P O R T A N T :
PLEASE USE THE SAME EMAIL ADDRESS YOU ORDERED WITH!
PLEASE PROVIDE YOUR TRANSACTION RECEIPT.
PLEASE BE DETAILED AND CLEAR AND SPECIFIC.
PLEASE MAKE SURE YOUR EMAIL ADDRESS WORKS!
We will reply to your inquiry within 48 hours.
Check your email spam/junkmail folder for our messages!
We love our customers and we will
do our best to make you happy.
Send us a detailed message, include
your transaction receipt info,
allow 48 hours for us to respond,
and we will work hard to help you
and get your order issues resolved.
If you have a question about the "ATLAS LOUNGED" / "GRATEFUL" book,
please visit the "GRATEFUL" info page by clicking here.
I M P O R T A N T :
PLEASE USE THE SAME EMAIL ADDRESS YOU ORDERED WITH!
PLEASE PROVIDE YOUR TRANSACTION RECEIPT.
PLEASE BE DETAILED AND CLEAR AND SPECIFIC.
PLEASE MAKE SURE YOUR EMAIL ADDRESS WORKS!
We will reply to your inquiry within 48 hours.
Check your email spam/junkmail folder for our messages!
We love our customers and we will
do our best to make you happy.
Send us a detailed message, include
your transaction receipt info,
allow 48 hours for us to respond,
and we will work hard to help you
and get your order issues resolved.
If you have a question about the "ATLAS LOUNGED" / "GRATEFUL" book,
please visit the "GRATEFUL" info page by clicking here.
CONTACT FORM
Please use the same email address you used for your order.
MAKE SURE YOUR EMAIL ADDRESS WORKS!!!
Please include your transaction receipt info and your complete contact information.
Please provide a DETAILED and CLEAR message.
click here to use the CONTACT FORM
MAKE SURE YOUR EMAIL ADDRESS WORKS!!!
Please include your transaction receipt info and your complete contact information.
Please provide a DETAILED and CLEAR message.
click here to use the CONTACT FORM
Please be sure to use the same email address you ordered with!
Richard Cheese & Johnny Aloha
merchandise orders are processed by
LOBBY GIFT SHOP
a subsidiary of
WORLD ART SUPPLY
